Returns & Refunds policy

At TurtleMesa Designs, we strive to provide high-quality handmade items, and we want you to be completely satisfied with your purchase. However, due to the nature of our handcrafted goods, we can only accept returns for unused and undamaged items within 30 days of the purchase date.

To initiate a return:

Contact us via email at connectTMDesigns@gmail.com to discuss the reason for the return and receive instructions for shipping the item back.

Carefully repack the item in its original packaging, including all tags and labels.

Ship the item back to us with tracking information at the return address specified in your return confirmation email.

Refund Policy:

Upon receiving the returned item in acceptable condition, we will process a full refund to your original payment method, excluding any original shipping costs.

Please note: For custom orders, we may not be able to offer a refund unless there is a significant error on our part.

Exceptions to Return Policy:

Items that show signs of wear or damage, including but not limited to: stains, scratches, alterations, or missing components.

Items that have been used beyond a reasonable inspection.

Items that are not returned in their original packaging.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ConnectTMDesigns@gmail.come